HELP AND SUPPORT
Find answers about using MemorialEver and the email address you can use to reach our support team.
If you could not find the answer you need, email our support team. We will help you as soon as possible.
Support email addressdestek@hatirasina.comFor your security, do not include your account password, verification code or private access link in your message.
QUESTIONS YOU MAY HAVE
MemorialEver helps you create a digital Memorial Page that brings together the life story, photos, videos, voice recordings, timeline and memories of someone who has passed away. It is not a social network.
Depending on the visibility you choose, it can be viewed by everyone, only people with the link, or people who know the password. Public pages may appear in search engines; link-only and password-protected pages do not.
No. Visitors can open the shared link in a browser and, when contributions are enabled by the owner, leave a memory without creating an account.
No. Guest memories remain private until the Memorial Page owner reviews and approves them.
Yes. You can add photos, videos and voice recordings to a Memorial Page, alongside the life story and important dates.
Use the sharing screen in the mobile app to share its permanent link or QR code. The destination remains the same even if the name, theme or content changes.
Viewing a shared Memorial Page and contributing when permitted are free. An active mobile subscription is required to create and manage a Memorial Page; current terms are shown by the app store before purchase.
In the mobile app, choose “Manage Subscription” under Profile → Subscription & Payments. This opens the official subscription management area for the Apple App Store or Google Play.
In the mobile app, go to Profile → Account Information → Danger Zone and complete the security confirmations. Your account and the Memorial Pages you own will be permanently deleted.
